Joe Kane
I'm an IT Systems Analyst
A dedicated IT engineer with a background in network engineering, IT operations and cloud security — I secure and run the infrastructure businesses rely on. The rest of the time I build my own software, most recently Nexus, a self-hosted live support wallboard for Zendesk teams.
Nexus — live support wallboard
Real-time Zendesk (Support + Talk) on a beautiful, fully-configurable board — built for wall TVs, desk monitors, phones, the desktop, and inside Zendesk itself. One codebase ships to web, desktop, iOS, Android and the Zendesk app.
From keeping the lights on → to shipping product
Run & analyse
Support, troubleshoot and improve the systems a business runs on — the analyst day job, where I learned what teams actually need on screen.
Design & build
Turn those needs into real software — from a single React component to a self-hosted product that ships to five platforms from one codebase.
Ship & maintain
CI on every PR, encrypted secrets, Docker images, automatic licence renewal — production-minded so it keeps working after launch.
There's more in work.json, a track record in resume.md, and the fastest way to reach me is contact.ts.