# resume.md
Joe Kane
IT Systems Analyst · network, infrastructure & cloud security
📍 Greater London, England, UK · Hybrid
## summary
A dedicated IT Engineer with a strong background in network engineering, IT operations and cloud security. I excel at managing and securing IT infrastructure while providing exceptional technical support and customer service. With expertise in SaaS platforms, cybersecurity and device management, I'm committed to delivering reliable, efficient technology solutions — and I build my own, most recently Nexus, a self-hosted live support wallboard.
## experience
$ git log --author="Joe Kane"
IT Systems Analyst · SupportWizard
Full-time · Greater London, UK · Hybrid
- Manage and secure IT infrastructure across SaaS platforms, with a focus on cloud security and device management.
- Provide technical support and a strong customer experience to clients across the stack.
Creator & engineer · Nexus
Self-hosted live support wallboard · nexus.joekane.org
- Designed and built a self-hosted Zendesk wallboard: ~34 panels, 11 themes, real-time Support + Talk.
- Shipped one React codebase to web, desktop (Electron), iOS, Android and a Zendesk app.
- Stripe billing with self-renewing offline-verified licences; 160+ tests on every PR.
IT Engineer · PC-IT Support Ltd
Full-time · Colchester, England, UK · On-site
- Network engineering, infrastructure and IT operations for client sites.
- Hands-on technical support with a focus on customer experience.
IT Technician · PC-IT Support Ltd
Colchester, England, UK · On-site
- Front-line IT support, troubleshooting and device setup.
## skills
skills.json
{
"topSkills": [
InfrastructureNetworkingSaaSNetwork AdministrationCustomer Experience
],
"alsoSkilled": [
Network EngineeringCloud SecurityIT OperationsTechnical SupportCybersecurityDevice Management
]
}
## education
The Sixth Form College Colchester
Chigwell School
Colchester Prep & High School